Privacy Policy

During the regular course of business, we collect personal information from Customers we meet at trade shows, through telephone inquiries, email inquiries, and through our website. This page answers some of the most frequently asked questions, and lets you know exactly how we use the information you entrust to us.

What personal information do you collect about me?

We collect the following personal information about you:

  • Name
  • Physical address
  • Phone number
  • Email address
  • Purchase history
  • Computer IP address
  • Computer location
  • Credit card information
  • Bank information
  • Username and encrypted password

How do you use this information?

The main reasons we collect personal information from you are:

  • Email announcements
  • Orders
  • To complete a sale/transaction
  • Returns
  • Warranties
  • To improve user experience on our website
  • To contact you via email or telephone
  • Marketing

Purchases

If it is a necessary to complete a payment transaction, we may disclose your information to another company. For example, when you make a payment with a credit card, we pass on your personal information to a credit card payment agency so we can complete a payment. We may pass on your bank information to our bank in order to facilitate a wire transfer.  We also pass on your name and address to a courier company to complete a delivery.

We use PayPal for some payment transactions.  During transactions we transfer personal information such as name and email address to PayPal to initiate the transaction process. Please refer to PayPal's Privacy Policy at https://www.paypal.com for more information.

Cookies

We use small text files called cookies to improve overall experience on our website. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies generally do not permit us to personally identify you.

Email

We use a service called Zoho to send emails to Customers.  We transfer personal information such as names and email addresses to Zoho to send emails to Customers and track our interactions with Customers.  Please refer to Zoho's privacy policy at https://www.zoho.com/privacy.html for more information.

Tracking Website Traffic

When you visit our website, we also collect information about your computer, including your IP address, the type of operating system and browser you use, your computer's location, what pages you visit on our site, what links you click on, and what other sites you've visited recently.  We use Google Analytics to aggregate data on visitors to our website.  Google Analytics places some computer code on each web page to enable tracking of visitors.  Please refer to Google Analytics Privacy Policy at https://policies.google.com/privacy for more information.

Do you share my personal information with third parties?

We do not share your personal information with any third parties.

How do you protect my data?

We protect your data in several ways.  We use secure web hosting with SSL certificate for all communication between our server and end users.  Pages with personal information are password protected and only available to administrators of our website.  We also use periodic monitoring of our web server to mitigate potential attacks and hacking attempts.  User email addresses are never shared between users through the website.  When personal data is copied from the web server or Zoho to a local hard disk during the normal course of business, the local hard disk is encrypted and password protected.  Unused data is promptly deleted.

How do I opt in or out of services?

If you wish to opt in or out of any of the services please contact us via email at contact@spectraldevices.com.

How can I get my personal information deleted from your records?

If you wish to have your personal information deleted from our records then please contact us via email at contact@spectraldevices.com.

How can I get a copy of my personal information?

If you wish to have a copy of the personal information we have in our records then please contact us via email at contact@spectraldevices.com.

(Spectral Devices Inc, May 2018)